Help center
Frequently asked questions
Answers about your account, funding, investment plans, markets and vehicle orders.
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Account
Select Create Account and enter your name, email address and a password. Registration takes a few minutes. Once your account is open you can fund it and choose a plan.
Log in to your account and open Account Information. You can change your email address and password there.
Use the Forgot password? link on the login page, or contact support and we'll help you regain access.
Deposits & withdrawals
We offer several deposit methods, including credit/debit card and bank wire transfer. For Bitcoin, select the Bitcoin deposit method and enter the details of your deposit. You'll be given a Bitcoin address to send funds to, and they are loaded to your account on receipt.
There are no fees for depositing by credit/debit card or wire transfer. Deposits and withdrawals via Bitcoin incur a standard network fee of 0.0005 BTC when funds are sent through the blockchain network.
Funds are credited to your account automatically once received, and you'll receive an email notification confirming the deposit.
Bitcoin deposits are typically credited after 6 network confirmations, which can take up to 6 hours. You can follow the progress of your transaction on a public blockchain explorer using the deposit address you were given. Once funds reach us they are credited automatically.
Investment plans
There are 16 plans across four categories: Investment, Stocks, Crypto and Real Estate. Each plan has a minimum and maximum amount. See all plans or use the plan finder.
All plans include full access to all instrument types, all trading assets, 24/7 live support and full access to the education centre.
No. The value of investments can go down as well as up, and you may get back less than you invested. Please read our risk disclosure before investing.
Markets & trading
The foreign exchange market (forex, FX or currency market) is a worldwide, decentralised over-the-counter market for trading currencies. It is the largest and most liquid financial market in the world. Participants include banks, central banks, corporations, governments, other financial institutions and individual traders.
No. Prices shown on the public website are indicative demonstration values and should not be used for trading decisions.
No. Trade ideas are intended to support your own analysis and understanding of the markets. Deciding to place a trade is your own choice, and we suggest speaking to a qualified financial adviser before trading on a live account.
Vehicles
Browse the inventory, open a vehicle to review its specification and select Order. You'll be asked to sign in to complete checkout.
Some starting prices are shown after estimated fuel savings compared with a petrol vehicle. These estimates depend on assumptions such as fuel prices and mileage. Contact us for the full price of any vehicle before ordering.
Still need help?
Our support team can help with your account, funding and orders.